Delivery & Payment
If KEHL is unable to meet the agreed dates or deadlines, it shall notify the customer accordingly. The customer undertakes to grant KEHL a reasonable grace period or expressly waives any claim for damages arising from delay.
Delivery costs/order processing
For orders with a net value of CHF 300.00 or more (excluding VAT), delivery is free of charge. For orders with a value of less than CHF 300.00, a small-quantity surcharge of CHF 15.00 will be invoiced. Surcharges for express deliveries shall be borne by the customer.
Warranty/Notification Period
The customer is obliged to check immediately upon receipt of the goods whether the delivery corresponds to their order. Any discrepancies must be reported without delay.
Returns
Returns of incorrectly ordered goods will only be accepted if accompanied by the delivery note/invoice. In addition, a handling fee of 20% of the value of the goods will be charged.
Returns must be notified within 10 days of the delivery note date by calling 071 722 70 70; otherwise, the delivery will be deemed to have been accepted. The notified return must then be sent back within 30 days of the delivery note date. Returns will not be accepted after this period has expired. This warranty applies exclusively to new/unused materials. Opened containers and torn packaging will not be accepted for return and will not be refunded. A flat-rate fee of CHF 90.00 will be charged for collection by KEHL. In the case of incorrectly ordered goods, KEHL reserves the right to pass on the actual costs to the client.
Payment
30 days net, no cash discount. Unauthorised cash discounts will be charged retrospectively. Interest on arrears from the due date is 6%. From the second reminder onwards, a reminder fee of CHF 30.00 will be charged. A 5% cash discount is granted for cash purchases at our sales warehouse.
Returns of incorrectly ordered goods will only be accepted if accompanied by the delivery note/invoice. In addition, a handling fee of 20% of the value of the goods will be charged.
Returns must be notified within 10 days of the delivery note date by calling 071 722 70 70; otherwise, the delivery will be deemed to have been accepted. The notified return must then be sent back within 30 days of the delivery note date. Returns will not be accepted after this period has expired. This warranty applies exclusively to new/unused materials. Opened containers and torn packaging will not be accepted for return and will not be refunded. A flat-rate fee of CHF 90.00 will be charged for collection by KEHL. In the case of incorrectly ordered goods, KEHL reserves the right to pass on the actual costs to the client.
Payment
30 days net, no cash discount. Unauthorised cash discounts will be charged retrospectively. Interest on arrears from the due date is 6%. From the second reminder onwards, a reminder fee of CHF 30.00 will be charged. A 5% cash discount is granted for cash purchases at our sales warehouse.